We ship worldwide. Note that there might be restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for UPS and/or USPS deliveries. Please make sure your delivery address is correct and complete! Lyra Nara Inc. is not liable for an incorrect delivery address, and we would hate to see a delay on your goodies getting to you.
Packages ship via UPS, FedEx or Canadian Royal Mail depending on the size, weight and destination or your indicated preference. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
Domestic Shipping Rates
Your shipping estimate will be indicated before checkout. For more information on our shipping suppliers`rates please check their respective web sites.
We also offer Expedited Shipping on most orders upon request. Please contact us for further information BEFORE placing your order.
Our Shipping Location:
Lyra Nara Inc.
3 Dempsey Crt.
L7E 0E3, Canada.
Non-Appliance Return Policy
Non-appliances cannot be returned for refund.
Appliance Return Policy
Our Website provides a great deal of information about the appliances we carry. We will be glad to answer, to the best of our ability, any question you may have regarding your appliance purchase. We also suggest contacting the manufacturer directly to inquire about appliance specifics. However, ultimately the decision as to which appliance you purchase must be yours.
All warranties are between the appliance manufacturer and you, the purchaser. We make no express or implied warranties. The manufacturer is responsible for repairing or correcting any defects during the warranty period. Please review your warranty immediately upon receipt of your appliance. If the appliance is defective or needs repairs during the warranty period please review your warranty and contact the manufacturer to make arrangements for repair or replacement.
Please contact the manufacturers directly if you have Warranty issues. If you have any difficulty, let us know and we will be happy to do what we can to help resolve anything pending.
Lyra Nara is not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
Lyra Nara is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.