Refund and Returns Policy

At Lyranara, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer hassle-free returns and refunds according to the following guidelines:

30-Day Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Return Process
To initiate a return, please contact our customer service team at support@lyranara.com with your order number and the reason for your return. Our team will provide you with a return authorization and instructions on how to proceed.

Refund Processing
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions
Please note that certain items, such as opened or used products, are not eligible for return or refund unless they are defective or damaged upon arrival.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@lyranara.com. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a full refund.

International Returns
For international returns, please contact us at support@lyranara.com for further assistance. Please note that return shipping costs for international orders are the responsibility of the customer unless the return is a result of our error.

Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at support@lyranara.com. We are here to assist you and ensure your shopping experience with Lyranara is a positive one.